FAQs
Are your number plates legal and road legal?
Yes, all our number plates are legal and comply with the regulations set by the DVLA. They are road legal and suitable for use on public roads.
Are 3D and 4D plates legal in 2023?
That’s one of the biggest questions we get asked. In a simplest of terms, YES.
The legality of 3D and 4D plates came about when the DVLA, along with number plates component manufacturers revisited the standards of number plates in March 2021. They had revised the standards, under the new code of BSAU145e.
What information do I need to provide to order number plates?
Once you have put your order through, you should provide original documents that:
- Prove your name and address like a driving license, utility bill, bank statement or national identity card.
- Show that you’re allowed to use the registration number like a vehicle registration certificate (V5C or V5CNI), new keeper supplement (V5C/2 or V5C/2NI), certificate of entitlement or retention document (V778).
(We will be sending you an email once your order has been received)
What are showplates?
Show Plates refer to customised number plates that are not road legal. They are primarily used for display purposes on vehicles at events, exhibitions, or showrooms, rather than for regular road use. Show plates often feature unique designs, fonts, and logos that are not compliant with the legal requirements for standard number plates.
Unlike standard number plates, show plates do not conform to the regulations outlined by the Driver and Vehicle Licensing Agency (DVLA) in the UK. These regulations specify the size, format, font, and spacing requirements for number plates that are legally allowed on the road. Show plates may deviate from these standards by incorporating decorative elements, unusual characters, or altered spacing that would not be permitted on a road-legal number plate.
It's important to note that using show plates on public roads in the UK is illegal. Displaying non-compliant number plates can result in penalties, fines, or even the confiscation of the plates and the vehicle's registration documents. Therefore, show plates should only be used for display purposes and not while driving on public roads.
What materials are your number plates made of?
Our number plates are made from high quality acrylic material that meets British Standards (BS AU 145e). They are durable, weather-resistant, and designed to withstand various environmental conditions.
How long does it take to receive my number plates?
We strive to provide a fast turnaround time. Typically, you can expect to receive your number plates within 3 to 5 working days from the time you place your order.
Can I collect my number plates in person?
Yes, we offer the option for customers to collect their number plates from our premises. Please contact us in advance to arrange a convenient pickup time.
What should I do if my number plates are damaged or faulty?
In case of any issues or defects with your number plates, please contact us immediately. We will assist you in resolving the problem and provide a suitable solution.
Do you offer number plates for motorcycles and other vehicles?
Yes, we offer number plates for motorcycles, cars, vans, trucks, and other vehicles. Our number plates are available in different sizes and formats to suit various vehicle types.
Do you offer any discounts for purchasing multiple units?
Yes, we have a "buy more save more" offer for our license plate frames. When you purchase multiple units, you can enjoy great savings. The more frames you buy, the higher the discount you receive. Take advantage of this offer to enhance the look of multiple vehicles or share with friends and family.
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Please refer to our Refund Policy for more details on how to initiate a return.
How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you of the refund status. If your return is approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Can I exchange an item?
If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get the desired item promptly. Please refer to our Refund Policy for more information on how to initiate a return.
What if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund. Your satisfaction is our top priority, and we will work to resolve any issues promptly.
Are there any items that cannot be returned?
Yes, certain items cannot be returned for various reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are non-returnable. If you have any questions or concerns about a specific item, please contact us for further assistance.
Do you offer a cooling off period for European Union customers?
Yes, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Please refer to our Refund Policy for more information on how to initiate a return.